Privacy Policy

Introduction and scope

Creative Copyz (“we”, “us”, “our”) takes the protection of personal information seriously. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, use our free Revenue Leak Roadmap tool, or engage us for AI automation services.

Our role: controller and processor

We act in two different roles depending on the context, and it matters which one applies.

As a controller.

When you visit our website, run the Revenue Leak Roadmap tool, or provide your email to book a call, we determine why that data is collected and what happens to it. In this context, we are the controller of your personal information.

As a processor.

When we deliver contracted AI automation services to a client, and that work involves handling the client's own business or customer data (for example, building a bid and quote system that touches a client's leads), we process that data on the client's behalf and under their instructions. In this context, we act as a processor, and the client remains the controller of that data.

Basis of processing

We process personal information on the basis of:

• your consent, such as when you voluntarily provide your email to book a call;
• the need to perform a contract with you or your business;
• our legitimate interests, such as following up on a genuine inquiry;
• compliance with legal obligations; or
• any other lawful basis, as applicable in your jurisdiction.

How we receive personal data

We receive personal data when:

• you provide it directly, including through our website, the Revenue Leak Roadmap tool, email, or a booking form;
• a client provides it to us in the course of a contracted engagement;
• our service providers provide it to us as part of operating our Services.

What we collect

Through the website and the Revenue Leak Roadmap tool

• contact information, such as name, email address, and phone number, if provided;
• business information you enter into the roadmap tool, such as your industry, company size, weekly request volume, average job value, and the operational bottleneck you select;
• technical information such as browser type and general location, collected automatically.

Through client engagements

• business and contact information necessary to design and deliver the contracted automation system, as instructed by the client.

Purposes of processing

We process personal information to:

• generate your personalized results when you use the Revenue Leak Roadmap tool;
• respond to inquiries and book consultations;
• deliver contracted services to clients;
• send relevant communications about our services, where you have consented or where permitted by law;
• improve our website and tools.

Data retention

We retain personal information for as long as necessary to fulfill the purposes above, generally no longer than three years from your last interaction with us, unless a longer period is required by law or by an active client agreement. You may request earlier deletion at any time - see Your rights below.

Sharing personal data with service providers

We share personal information with service providers who process it on our behalf, currently including:

These providers are contractually limited to using personal information only to help us provide our Services or as required by law. This list reflects our current providers and may change - if it does, we will update this Policy.

Other disclosure of personal data

We may disclose personal information where required by law, in connection with a good-faith belief that disclosure is necessary to comply with legal process, or in connection with a sale, transfer, or restructuring of our business. We may also share aggregated, anonymized data that does not identify any individual, for purposes such as understanding usage trends.

Cookies

We use cookies for website functionality, session management, and basic usage analytics. Session cookies are deleted when you close your browser; persistent cookies remain until they expire or are deleted. You can reject cookies through your browser settings, though some site features may not work correctly if you do. Our Services do not respond to browser Do Not Track signals.

Data security

We maintain reasonable technical, administrative, and physical measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights

Depending on your location, you may have the right to access, correct, delete, or restrict our processing of your personal information, object to certain processing, or request a copy of your data in a portable format. To exercise any of these rights, contact us using the details below.

UK and EU visitors

You have rights under UK GDPR and, where applicable, EU GDPR, including the rights listed above and the right to lodge a complaint with your local data protection authority.

Australian visitors

You have rights under the Australian Privacy Act 1988, including access to and correction of your personal information.

Children's privacy

Our Services are intended for business use by adults and are not directed at, or intended for use by, anyone under the age of 18. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Policy from time to time. Material changes will be posted to this page with an updated effective date. Continued use of our Services after changes are posted constitutes acceptance of the revised Policy.

Contact us

Questions about this Policy or our handling of your personal information can be sent to [email protected].

Creative Copyz · Vesu, Surat, Gujarat 395007, India · +1 6812 361 510